Refund policy

Return Period You may return your order within 14 days from the date of delivery. Returns requested after this period will not be accepted. Return Shipping Costs Customers are responsible for all return shipping costs. We do not provide shipping credit for returns. Responsibility for Damaged Packages Please note that once an order is shipped, we are not responsible for any damage or mishandling by the postal service. Eligibility for Returns Returned items must be unused, in the same condition as received, and in the original packaging. Items must be returned to the warehouse from which they were shipped. Exchanges and Defective Items If you received a defective or incorrect item, please contact us. We will process a replacement or a full refund. For exchanges due to size or personal preference, the customer is responsible for return shipping. Refunds Once your returned item is received and inspected, we will notify you by email. Approved refunds will be processed to your original payment method within 5-10 business days. No Store Credit We do not issue store credit for returns. Refunds will only be processed to the original payment method used for the purchase. Late or Missing Refunds If you have not received your refund after this period, please first check your bank account and payment provider. If still unresolved, contact us at info@sonicsega.com. Contact Information

• Email: info@sonicsega.com
• Phone: +447440102576
• Address: 9 St Anne St, London E14
• Company Legal Name: Sonic Sega